Customer Service is top notch!! I was really concerned about my quilt getting there in time for Christmas delivery. Then I started really worrying as it hadn't arrived a week after it was supposed to. It was somehow lost by USPS for a period of time. I spoke to two different young ladies who were so helpful and reassuring. They even called me several days in a row to let me know the status. Even though my quilt arrived much later than it was supposed to, you still honored the Christmas deadline. Fantastic customer service and fantastic product!